> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://hpsandbox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Do I Reset a Forgotten Password or Change My Password?

If you are not able to log in, you can reset your password, by following these steps:

1. From the homepage www.homepie.com, click the ‘Sign In’ link in the upper right corner
2. Below the green ‘Log In’ button you will see a ‘Reset’ link next to ‘Forgot your password?’
3. Click the ‘Reset’ link


![](https://storage.crisp.chat/users/helpdesk/website/1c7c33e94a635900/reset-password_1l2zra6.png)

4. Enter the email address you used to create your account and click the green ‘Send reset link’


![](https://storage.crisp.chat/users/helpdesk/website/1c7c33e94a635900/reset-password-2_1vjexz.jpg)

5. Check your email for further instructions. e sure to check spam if you don’t see the reset email.

If you know your password but need to change it, this can be done by:

Click your name in the upper right corner and a menu will drop down
Click Account Settings
Go to the Change Password section and fill in the fields


![](https://storage.crisp.chat/users/helpdesk/website/1c7c33e94a635900/change-password_8a3ocr.png)